Monday Miracle: Trust

Trust should be earned, it is not an inalienable right in any relationship.  Even so, the ability to trust others is power. Why? Trust is the motor oil of life. Your quality of life pivots upon the ability to have trusting relationships. Otherwise, what are relationships for?

Rather than live a cautious, suspicious life-learn to trust others upon building a more than instinctual relationship. Get to know the integrity of the person, pay attention to what is important to them to see if there is true compatibility, and wait for the chemistry of trust to materialize.  Trust is earned; don’t give away your power.

Some trusting relationships fail, still value the trusted relationships that you have. Although you may feel anger, disappointment for the moment in them and within yourself it does not mean that you lack the ability to form trusting relationships or that all people cannot be trusted.  Regain trust, for it is a part of your life force.

“Trust starts with truth and ends with truth.”
~Santosh Kalwar,

You can regain your trust in others by:

  • restoring a self-trust, acknowledge  the truth that you have a strong ability to trust yourself even when others make mistakes which pain you.
  • Look for the truth.  You may want to quietly reflect, think deeply and honestly about the present betrayal you feel. Allow your intuition to become your north star guide to resolve the trust issue.
  • Remember the good decisions you have made which blossomed your ability to trust. Never linger too long is the valley of doubt. Move past this infraction, restore your ability to trust.

Listening to your intuition will help you determine the right action to take to reestablish your sense of trust. When we have been stung by another person’s lack of honesty, it can be easy to dismiss from our feelings. But, trust requires honesty on both parties. Therefore, you should not bury your emotions and move on as if nothing happened. Instead, evaluate whether the relationship should be restored and how you will proceed or decide the breech signifies a permanent break

Trust yourself and deal with others honestly. Develop and cherish relationships that are built on trust, truth and understanding-this is your lifeline to happiness and success.

Business Resolutions for 2011

If you resolve to be in business in 2011, then these resolutions can solidify your efforts to keep the doors open.

Resolution 1: Love your customers/clients. Oftentimes business owners, large and small, eventually neglect their primary money stream usually because they get busy and mis-direct their focus on operations. A stay-in-business rule is to nurture your customers/clients with attention and appreciation.

Resolution 2: Streamline operations. Take a hard look at how you operate your business. Look for industrial efficiency in every process you use.  When, not if,  you find redundancy modify the process right away. Streamlining saves money, but more importantly it allows you to stay customer focused and lean.

Resolution 3: Consult. Now that you have returned your business focus to your customers and have evaluated the efficiency of your operations the next resolution should be to consult with staff, customers, and other stakeholders to find out even more ways to retain your customer base but to expand your market share. You get what you request and reward.  Use performance management listening mechanisms such as:

  • Become an “undercover boss”
  • face-to-face meetings with key players in the company,
  • surveys to all stakeholders that include incentives so that you really get a listening pulse about your business
  • benchmark research – know your competition and work to gain an edge

Howard Schultz summarizes the point this way, “You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the expectations of management.”

Resolution 4: Study your business mission statement. Often a corporate mission statement is overlooked. Why? Because it becomes like white paper on white walls – you just pass it by even though it is posted right in front of your eyes. Make it your business mission resolution to “see” your mission statement every day and make a comparison with what you say is of value to your business and what you are actually doing. If your business is out of alignment with the mission statement do one of two things: 1. Get back in alignment or 2. modify your mission to reflect the changed direction of your business.

Resolution 5: Enjoy what you do. The honorable way to maintain a healthy business and a healthy you is to live with two principles: the highest ethics and integrity and balance. Superior business leaders know that integrity in all things is the best policy. Ask yourself if you are in complete integrity with your word, within your personal life, with your customers and staff, with yourself. If you find any area of integrity misalignment, fix it! Last, ask yourself if you are in balance – do you take vacation, are you happy, do you like being a business owner? The answer to these pivotal questions formulate the solid base for all of your business resolutions for 2011.

Your business will exceed growth and profit expectations in 2011 with strong resolutions. Be resolute. Work your business, using these resolutions, and it will work for you.